Privacy Policy

1. Introduction

Trustly-AI ("we", "us", "our"), operated by VAULT 369 LTD (Company No. 16952492), registered at 128 City Road, EC1V 2NX, London, United Kingdom, and accessible at trustly-ai.com, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and any information you voluntarily provide through contact forms.
• Payment Information: Payments are processed through Stripe. We do not store your credit card details. Stripe's privacy policy applies to payment data.
• Usage Data: Pages visited, time spent on pages, browser type, device information, and IP address (anonymized where possible).
• Cookies: We use essential cookies for site functionality. See Section 6 for details.

3. How We Use Your Information

• To provide and maintain our services
• To process transactions via Stripe
• To respond to inquiries and support requests
• To improve our website and content
• To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

• Stripe: For payment processing
• Hosting providers: For website delivery
• Legal authorities: When required by law

5. Your Rights (GDPR / CCPA)

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at contact@trustly-ai.com.

6. Cookies

We use essential cookies required for site functionality. We do not use tracking or advertising cookies. By using our site, you consent to essential cookies.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Contact form data is retained for up to 12 months.

8. Security

We implement appropriate technical and organizational measures to protect your data, including SSL encryption (256-bit) for all data in transit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact

For any questions about this Privacy Policy, contact us at: contact@trustly-ai.com